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"Modeling User Satisfaction with Hidden Markov Models", Proceedings of the SIGDIAL 2009 Conference, London, UK, Association for Computational Linguistics, pp. 170–177, September, 2009.
"A Framework for Model-based Evaluation of Spoken Dialog Systems", Proceedings of the 9th SIGdial Workshop on Discourse and Dialogue, Columbus, Ohio, Association for Computational Linguistics, pp. 182–189, June, 2008.