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"Improving Interaction Quality Recognition Using Error Correction", Proceedings of the SIGDIAL 2013 Conference, Metz, France, Association for Computational Linguistics, pp. 122–126, August, 2013.
"Interaction Quality Estimation in Spoken Dialogue Systems Using Hybrid-HMMs", Proceedings of the 15th Annual Meeting of the Special Interest Group on Discourse and Dialogue (SIGDIAL), Philadelphia, PA, U.S.A., Association for Computational Linguistics, pp. 208–217, June, 2014.